Shipping policy

Thank you for shopping with Neuro Nest UK.

Please read our shipping policy carefully before placing an order.

Shipping Locations

We currently ship within the United Kingdom only.

At this time, we do not offer international shipping.

Shipping Provider

All orders are shipped using Royal Mail tracked delivery services.

Tracking information will be provided once your order has been dispatched.

Processing Times

Please allow 1-3 days for your order to be processed and prepared before dispatch.

During busy periods, launches, holidays, or promotional events, processing times may be slightly longer.

Delivery Times

Estimated delivery times are provided by Royal Mail and are not guaranteed.

Neuro Nest UK is not responsible for delays caused by:

Tracking Your Order

All orders include tracked shipping.

Customers are responsible for monitoring tracking updates provided after dispatch.

If tracking shows an item as delivered, Neuro Nest UK is not responsible for lost or stolen parcels after delivery confirmation.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Neuro Nest UK is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply before the item can be resent.

Lost or Delayed Parcels

If your parcel appears delayed, please first check your tracking information.

If you believe your parcel is lost, contact us

We will work with Royal Mail to investigate where appropriate.

Returns & Refunds

Due to the nature of our products and for hygiene, safety, and business reasons, all sales are final.

We do not offer:

unless an item arrives damaged or faulty in accordance with your legal rights under United Kingdom consumer law.

If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the issue.

Contact

For shipping enquiries, please contact us

Country/Region