Refund policy

Refund Policy

All sales are final. We do not accept returns, exchanges or refunds for change of mind or incorrect selections. By completing your purchase, you agree to these terms.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. This allows us to evaluate the issue and make it right. Claims for damaged or defective goods must be made within 24 hours of delivery.

Non-Returnable Items

Certain types of items cannot be returned under any circumstances, including:

• Custom Products: Special orders or personalised items.

• Personal Care Goods: Beauty products or items of a hygienic nature.

• Sale Items & Gift Cards: We do not accept returns on any discounted items or gift cards.

Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, customers may have a statutory right to cancel or return their order within 14 days for certain goods. Please contact our support team to verify if your purchase is eligible under these regulations.

Refunds for Defective Goods

If a refund is approved due to a manufacturing fault or damage, it will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the transaction to your account.